FAQ

About Shipping

Where do you ship from?

Mostly we ship from the mainland of China with 4PX for the standard post or DHL, FedEx, UPS for Express.

How to track my order?

You’ll get the email address when the parcel is sent to the shipping facility.
Or you can get the tracking number by Order ID and Email address on Track My Order page.

About Activation Code

How to use the MTools Activation Code?

MTools Activation Code is used for unlocking the full features of MTools(Android) and MTools BLE(Android & iOS).
To unlock MTools App, you need to copy and submit the code in App.
To unlock MTools BLE App, you need to login with MTools Tec in App, then bundle the order.

How many times do MTools Activation Code can be used?

One code can be used to unlock MTools app on one device at the same time It can be used to unlock 5 devices in total.
The activation code can unlock the full version of MTools BLE on 1 Android device and 1 iOS device at the same time.